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Alex turns up the heat on BT over fuel poverty schemes

British Telecom

Stockton North MP, Alex Cunningham, has today written to Ofcom – the independent regulator and competition authority for UK communications industries – requesting that an investigation be undertaken into British Telecom’s business practices that are jeopardising fuel poverty reduction schemes.

BT recently took legal action that prevents contractors working around wall fittings owned by the telecommunications firm on properties undergoing refurbishment and modernisation works designed to improve energy efficiency and reduce fuel poverty.

Following a court ruling in their favour, BT has contacted local energy companies involved with the Energy Companies Obligation scheme and Green Deal programme to warning them not to touch BT infrastructure.

BT has set a charge of £144 per property for its own contractors to carry out such works, which experience dictates will take a maximum of one hour to complete.  This price is inclusive of a £50 callout charge which is applied even when a row of terraced houses each needs the work carrying out at the same time.

Alex said:

“I was surprised that a national company of BT’s size and reputation would seek to impose such high tariffs through the legal system.  What makes this decision truly shameful is that it undermines an important project to relieve local residents of the burden that ever-increasing energy prices can bring.

“The sum of £144 is an outrageous fee to charge to not-for-profit organisations genuinely trying to improve the lives of residents, and it is a disgrace that BT is including individual callout charges unnecessarily.  This is significantly reducing the impact that resources allocated to combating fuel poverty are able to bring.

“That BT has used the courts to protect this practice gives the impression of monopolistic behaviour, and it is appalling that the company stands to collect in the region of £750,000 in the Stockton Borough alone.  This could run into millions of pounds across the country at the expense of some of the most-needy in society.  That is why I have today requested that Ofcom conducts a full investigation in BT’s conduct in this matter.”