You will arrive at your appointment no earlier than 5 minutes before your allocated time.
A caseworker will take your name, and confirm your contact details and a subject of your issue.
You will then go into a separate room with Alex Cunningham and a caseworker who will take notes. This will be away from other people so you can discuss privately your issue.
Alex and his team will then look into the issues you have raised and respond to you once investigated.